Commonwealth of Virginia Workers' Compensation Services
Monday, November 18, 2019
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Stay on top of the news from the Commonwealth of Virginia Workers' Compensation Services program. Learn about program updates, new training opportunities and industry news.  You can also subscribe to news through our RSS news service.

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Safety Officer Network Meetings Planned for October

Monday, September 10, 2018 View Comments Comments (0)
Please mark your calendars and share with others, the next round of meetings are ready to go!
October 3, 2018, 9am - 12pm - Virginia Community College System, Richmond, VA
October 10, 2018, 9am - 12pm - The Department of Forestry, Salem, VA
October 11, 2018,  9am - 12pm - Norfolk State University, Norfolk, VA
Safety Officer Network Meetings are designed to assist you with improving your knowledge, skills, and abilities while connecting you to other safety personnel in and around your area.
These meetings will include case studies and scenarios that will help you to apply safety concepts in real life situations. For the October 2018 meetings they will also include:
  • General Safety News and Updates
  • Workers’ Compensation Claims Review & Info
  • Emergency Planning (Case Study from VPSTC) 
  • Virginia Fire Code & Fire Safety for state agencies (VDFP)
  • Disaster Preparedness (VDEM reviews state specific plans)
  • Meet and network with  COV Safety Peers in your region!
Register for the meeting of your choice at:
Still have questions or need more information about these meetings, then please contact:
Jack Sullivan, or (804) 340-6085
Curtis Stacy, or (757) 653-2476
Monica Vannoy, or (804) 308-3993

Read the February 2018 INNOVATOR newsletter from COVWC and MCI.

Friday, August 17, 2018 View Comments Comments (0)
Read the February 2018 INNOVATOR newsletter from COVWC and MCI.
In this issue:
  • Significant FY18 Results
  • General Safety Storage
  • OSHA Recording Rule
  • Reporting Work Status
  • Red Flags

2018 Roadshows Registration Now Open

Wednesday, August 15, 2018 View Comments Comments (0)
Registration is open for the 2018 Roadshows through the VLC!  Click this link to register:  REGISTER  
For location details, click the + by the date and see the Notes section. Check the FAQs below for additional information.
The WCS Roadshow is designed to provide agency Workers' Compensation representatives an overview of new Workers' Compensation Program features, followed by session topics for both new and seasoned workers' compensation coordinators including:
Basic WC Claims Administration for Agency Staff
  • How to investigate a claim
  • How to report a claim
  • How to complete forms
  • Wage Charts
  • Supplementary Reports
  • Coordinating Return to Work
Benefit Basics of Workers' Compensation
  • Record Only
  • Medical Only
  • Lost Time
  • Litigated Claims
Return-to-Work: Tips, Teamwork and New Technology Tools
VSDP & WC Coordination - How you can help
If you have any questions, please contact Pamela Goetz at<> or 804-786-0368.  We look forward to seeing you on the road!
Will there be additional or make up sessions?  Unfortunately none are scheduled at this time.
Are you coming closer to my area?  We try to visit locations around the state alternating our visits to the western part of the state between Staunton, Roanoke, and Abingdon.  It's Abingdon this year.

Will there be a video option or recording?  We love to see you in person!  No virtual option is available this round.
I cannot log in to the VLC, I don't see an option to enroll, or I cannot find the Roadshow in the VLC.  Contact your VLC domain administrator.  If you do not know who that is, on the log in page of the VLC, click the Contact Us link to submit the Contract Administrator form.
Will there be snacks?  We are planning to provide coffee and a continental breakfast.  Lunch will be on your own.

Change in Check Printing Service

Monday, August 13, 2018 View Comments Comments (0)
In our new contract, our program is taking advantage of the claim service provider's (York Risk Services) centralized finance services.  As a result, checks are actually being printed and mailed from their Dublin, Ohio office.  This change took place effective August 1, 2018.  Our forms, letters and other correspondence continue to print out of our Richmond office and will be sent separately from printed checks.
We anticipate the location change of check printing will be seamless to you.  Please let me know if you have any issues or concerns with this program change.
Thank you,
Penny G. Gough
MC Innovations LLC
(O) 804.775.0702
(C) 804.405.4016

Workers' Compensation PPO Notice to Medical Providers

Friday, July 13, 2018 View Comments Comments (0)
 The Commonwealth of Virginia Department of Human Resources Management (DHRM) provides workers' compensation services through MC Innovations, LLC, including access to national and statewide PPO networks.  Through the MC Innovations program, DHRM accesses the following networks: Rockport Healthcare Group (aka CareWorksPPO), Virginia Healthcare Network, Muliplan,  Procura,  One Call Care Management (OCCM), Prime Health,  NovaNet,  Equian, Zelis (aka Stratose), and Three Rivers Provider Network. Access to these networks includes access to subnetwork partners. Payment for medical services provided to injured employees covered by the DHRM workers' compensation program may be reduced below the Virginia Medical Fee Schedule pursuant to the terms of your agreement with a PPO network.  If you have questions regarding your participation in a network, please contact CareWorksMCS at 855.445.9675.

MC Innovations Now Certified as a Virginia SWaM Women Owned Business

Thursday, June 14, 2018 View Comments Comments (0)
 MC Innovations (MCI) is pleased to announce that the organization has been approved by the Commonwealth of Virginia, Department of Small Business and Supplier Delivery as an approved Women Owned Business. MCI has been in business for 24 years and was previously recognized by SWaM as a Small Business. In January 2018, four key women members of the MCI management team acquired a majority ownership of the organization and an application for Women Owned status was submitted and recently approved.
The Small, Women-owned, and Minority-owned Business (SWaM) certification program is a state program of the Commonwealth of Virginia. The purpose is to enhance procurement opportunities for SWaM businesses participating in state-funded projects. Learn more about the SWaM program.

Read the December 2017 INNOVATOR newsletter from COVWC and MCI.

Monday, December 04, 2017 View Comments Comments (0)
Read the December 2017 INNOVATOR newsletter from COVWC and MCI.
Download PDF
In this issue:
  • Claim Settlements result in significant cost avoidance
  • Positive results in key measures of the program
  • Direct deposit continues to rise
  • Slip, Trip or Fall injuries are the most costly

Safety Officer Networking Meetings are BACK!!

Tuesday, August 29, 2017 View Comments Comments (0)
Are you looking for opportunities to increase your safety knowledge? Are you looking for resources to help you with your day-to-day safety responsibilities? Are you interested in networking with other safety personnel and sharing ideas and solutions to improve your workplace? LOOK NO FURTHER!!
Safety Officer Network Meetings are designed to assist you with improving your knowledge, skills, and abilities while connecting you to other safety personnel in and around your area. These meetings will include activities such as “What Would You Do?” scenarios that will help you to apply safety concepts in real life situations. They will also include:
  • General Safety News and Updates: VOSH/OSHA Update from a DOLI representative
  • Workers’ Compensation Claims Review for FY2017: Lessons from Losses
  • Safety, Training, and Consulting Resources
September 20, 2017, 9am - 12pm
Science Museum of Virginia
2500 West Broad Street
Richmond, VA 23220
September 27, 2017, 9am - 12pm
Tidewater Community College
Portsmouth Campus
120 Campus Drive
Portsmouth, VA 23701
October 12, 2017, 9am - 12pm
VA Tech - Graduate Life Center
155 Otey St. NW
Blacksburg, VA 24060

New Provider Gateway to Check on Bill Payments

Thursday, June 29, 2017 View Comments Comments (0)
Did you know you can now use our secure provider site to look up bill payment status?  Just click on the link below and follow the registration instructions.
We've also added the link to the Online Guide: Submitting Medical Bills & Reports for future reference.

NEW Training Opportunity - Workers' Compensation 101

Sunday, May 21, 2017 View Comments Comments (0)
 New to your role as workers' compensation coordinator?  Just need a refresher?  Workers' Compensation Services is excited to launch semi-annual workers' compensation training focused on the nuts and bolts of handling your claims at the agency level!
On July 18 and July 20, 2017 from 9:00AM to noon, we will provide Workers' Compensation 101 via live GoToTraining. If you are local to Richmond or want to attend in person, approximately 30 seats will be available to attend in our training room here on the 6th floor of the Monroe Building in downtown Richmond.
This training is geared toward those agency representatives who have fewer than 2 years of WC  experience, report a low volume of claims annually or simply feel like refreshing their knowledge of the workers' compensation basics.
In these training sessions you'll learn:
  • Tips for entering a new accident report
  • The importance of timely claim filing
  • Your role in investigating claims
  • Forms and information needed after filing a new claim
  • Tips for working with the MCI benefit coordinator
  • Coordination of VSDP and workers' compensation
  • Available technology resources
Registration is now available in the new COV Learning Center.  If you are unable to register through the link listed, contact your agency's Learning Center administrator.  For more information about the course, contact Pam Goetz at  The deadline to register for this class is July 14, 2017.
Click to Register: July 18 course | July 20 course