Commonwealth of Virginia Workers' Compensation Services
Friday, April 20, 2018
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Workers' Compensation News

Stay on top of the news from the Commonwealth of Virginia Workers' Compensation Services program. Learn about program updates, new training opportunities and industry news.  You can also subscribe to news through our RSS news service.

Workers' Compensation News Email

New Agency Advisory Council Requests Your Participation

Friday, October 30, 2015 View Comments Comments (0)
MCI we will be establishing an agency advisory council aimed at gaining a clearer understanding of ways to improve and enhance program services.  This council will not only help us improve our existing services, but also help to identify new services to meet emerging needs. We anticipate hosting two sessions with various agency representatives between now and June 30, 2016.  If you have interest in participating now or in the future, please feel free to contact Penny Gough at 804.775.0702 or  Our goal is to have representation of an agency under each Cabinet Secretary.

New Customer Liaison Announced

Friday, October 30, 2015 View Comments Comments (0)
We are also pleased to announce that Penny Gough, Program Director, will take on the more formal role of customer liaison in working with you on the resolution of any customer issues. Penny will report directly to Workers' Compensation Services on issues, trends and resolution.  Please feel free to contact her at: or 804-775-0702.

Read the July 2015 INNOVATOR newsletter from COVWC and MCI

Wednesday, September 02, 2015 View Comments Comments (0)
Read the new quarterly INNOVATOR newsletter from COVWC and MCI. In this issue:
  • Roadshows 2015
  • Employee Work Profiles
  • Agency Changes
  • Agency Accident Investigations
  • New Training Opportunities
Download PDF.

New 1-hour Loss Control Training Sessions Cut to the Chase

Thursday, July 02, 2015 View Comments Comments (0)
Workers' Compensation Services, as part of a specialized project, have created bite-sized loss control training programs to be delivered on-site, in person, for those agencies that may not have the ability to send or allow employees to participate in the traditional 3-hour learning center training.
These topics cut right to the chase! The nuts and bolts of specific safety topics are shared from the traditional 3-hour topics. Topics include: Confined Space Awareness, Driver Safety and Crash Prevention, Ergonomics and more...
These programs are designed to be delivered in LESS than 1-hour so lunch and learns, pass downs, staff meetings, tailgate briefings, safety committee or other meeting opportunities can now incorporate a safety and health component.
These programs can be delivered with or without a projector/PowerPoint or other presentation tools. Multiple topics may even be paired together during a visit.
For more info, to schedule a session, or to suggest topic ideas, contact: 
Monica R. Vannoy, CSP, CET, VPS
Loss Control Consultant

MCI Team Welcomes Steve Jones

Tuesday, January 27, 2015 View Comments Comments (0)
We are pleased to announce the addition of Steven Jones to the MCI team serving the Commonwealth's program. Steven is an employee of York Risk Services, MCI's claims service provider partner, in the position of assistant vice president/claims manager.   Steve will be responsible for the day-to-day delivery of all aspects of MCI's claims management services.   Steve brings a wealth of knowledge with him to share with our staff and agencies and has held the following positions before joining our program:
  • Vice President of Risk Management
  • Claims Service Office Manager
  • Senior Claims Consultant
  • Regional Claims Manager
  • Claims Manager
  • Training Specialist
Steve has his B.A. from University of Richmond and holds the following designations:
  • Associate in Risk Management (ARM)
  • Chartered Property and Casualty Underwriter (CPCU)
  • Associate in Management (AIM)
  • Associate in Claims (AIC)
  • Senior Claim Law Associate (SCLA)
Steve can be reached at 804-775-0701 or by email at  We look forward to benefiting from his experience and expertise!

MC Innovations and Workers’ Compensation Services Community Support

Thursday, November 14, 2013 View Comments Comments (0)
In addition to providing quality claim and cost management services to the Commonwealth of Virginia workers’ compensation program, the MCI and WCS Teams also participate in giving back to the community. Over the past year and going into the holiday season our associates have been involved in the projects identified below. We are proud of our associates and their giving spirit.

Project Feedmore – The FeedMore Backpack Program is a major initiative to ensure that children in need have balanced, nutritious food to learn and grow. The concept is simple: children at risk of weekend hunger receive a bag of food that is child-friendly, nutritious, nonperishable, and easy to prepare/eat. Each BackPack offers enough food that children can easily assemble into six healthy meals over the weekend when schools are unable to provide breakfasts or lunches. By partnering with Communities in Schools, school staff, and local school systems, the BackPacks are distributed to children in need through the school system—discreetly—each Friday afternoon or before a long holiday weekend. As a way to support this worthy cause, during the 2013 football season on Fridays associates can donate money which then allows them to wear a jersey or shirt that supports their favorite football team. For the first five weeks of the season this event has generated over $125.00. To learn more about FeedMore go to

Richmond FoodBank – Over the course of the year we place barrels on the floor that are provided by the FoodBank. The Central Virginia Food Bank brings hunger relief to 31 counties and five cities in our region by acquiring needed foods and distributing these items to neighbors in need. To learn more about the FoodBank go to

Box Top for Education -  This is one of the nation’s largest school fundraising loyalty programs and has been helping schools succeed since 1996. With over 240 participating products, it’s an easy way for schools to earn cash for the things they need. Each Box Tops coupon is worth 10¢ when redeemed. Schools can use their Box Tops cash to buy whatever they need most, from books to field trips to playgrounds. Following an earthquake in Central Virginia in March 2011, the MCI/WCS associates have participated in this program to support the Trevillians Elementary School in Louisa, VA which was extensively damaged during the earthquake. To learn more about the program go to

Capital Diaper Network – This is a new project that was launched in November 2013. Associates are donating pennies or loose change to the Capital Diaper Bank, a non-profit organization that provides diapers to infants, toddlers and their families who are experiencing a financial crisis. Capital Diaper Bank is a member of the Red Cross Disaster Relief Services Partner for Virginia and part of the National Diaper Bank Network.  To read more about this organization and the work that they do, please go to

New Contract Awarded

Friday, June 28, 2013 View Comments Comments (0)
In September 2012 the Department of Human Resource Management, Workers’ Compensation Services put the Workers’ Compensation and Cost Containment Services program out to bid. Proposals were received and following the procurement process and service negotiations, a contract was awarded to Managed Care Innovations.  This marks the fourth contract for the organization which is effective July 1, 2013. Also, with the new contract, Managed Care Innovations has changed the name of the organization to MC Innovations (MCI).
MC Innovations is also pleased to announce that Penny Gough has joined the organization as the Program Director. Her role is to provide contract management, quality assurance and oversight of the thirteen Team Partners that provide the various and specialty services for Total Program Management.

New Contract Services and Features

Friday, June 28, 2013 View Comments Comments (0)

The following are service enhancements to assist injured workers and agency workers’ compensation representatives with the claims process and goal to provide quality medical care and assistance in getting the injured worker back to work.


Effective July 1, Avizent Risk Services will officially change to York Risk Services Group. While the name has changed these are the same great staff you are used to serving your workers’ compensation needs.
We are implementing a new claims management system called York Claims Export (yCE) and a new telephone system.
We have reduced the goal for compensability decisions from 30 to 14 days.  Agencies will see a letter go to the injured worker with a copy to the agency workers’ compensation representative at day 14 if a decision has not been made, letting everyone know what is still needed.  This letter will then go every 30 days thereafter.
A Dental Network, One Call Care Dental + Doctor, has been added to the program. The network will consist of Dentists, Oral Surgeons, Periodontists, and Endodontists.
The addition of networks for Occupational Therapy, Work Hardening, Work Conditioning, Certified Hand Therapy, Speech Therapy, Aquatic Therapy, Chiropractic Care, and Pre-Surgery Therapy.
An emphasis to maximize pharmacy mail order by sharing the savings between retail and mail order with the injured worker.
A new Preferred Provider Organization (PPO) will be implemented with a new bill adjudication company, WellComp.


WellComp will bring access to a robust PPO network and we wanted to give you advance information and offer help in bumping your panel of physicians up against the new network.  While we understand and encourage agencies to develop strong working relationships with their panel physicians, we know that they may not always participate in the PPO network available to us.  We do not suggest that you remove a physician from your panel just because they are not in the PPO.  Having a relationship with a physician who understands and supports your return-to-work philosophy and who produces good recovery outcomes for your staff is very valuable and certainly makes up for some of the savings lost if they are not in the PPO.  We do request that you let WellComp know if you have such a physician on your panel and they can approach the doctor to see if they can be recruited into the PPO network.


Check your panels against the PPO network at this address now: When visiting the website, click in the top right hand corner under Provider Look Up/National PPO to complete the search. A link to the new PPO network lookup will be added to the  website after July 1 for your continuing convenience.


If you have multiple panels or otherwise would like assistance in checking your panels against the network, WellComp is happy to assist. Simply send an email to with a copy to . If you have tax ID numbers it is helpful but not mandatory for the WellComp team to try to match your panel to the PPO.


Loss control services will continue to be provided by Loss Control Innovations (LCI). In addition, CommonHealth will also be expanding their services to offer several of the training programs developed by LCI.


Claim reporting will remain the same with one difference; the employee ID number has been added to the template. Something that won’t change is the push reports that you receive, but the reporting platform will be upgraded. Look for more information coming in the near future regarding information on this upgrade.


The changes are numerous and designed to improve efficiency, customer service and reduce claim cost. We thank you in advance for your patience over the next several weeks and if you experience a problem or have a question please contact your Team Supervisor, MCI Account Director Penny Gough or Kristie McClaren.