Commonwealth of Virginia Workers' Compensation Services
Sunday, May 20, 2018
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Workers' Compensation News

Stay on top of the news from the Commonwealth of Virginia Workers' Compensation Services program. Learn about program updates, new training opportunities and industry news.  You can also subscribe to news through our RSS news service.

Workers' Compensation News Email

Read the December 2017 INNOVATOR newsletter from COVWC and MCI.

Monday, December 04, 2017 View Comments Comments (0)
Read the December 2017 INNOVATOR newsletter from COVWC and MCI.
Download PDF
In this issue:
  • Claim Settlements result in significant cost avoidance
  • Positive results in key measures of the program
  • Direct deposit continues to rise
  • Slip, Trip or Fall injuries are the most costly

New CareWorks URL for PPO directory

Monday, October 30, 2017 View Comments Comments (0)
WellComp, our medical bill adjudication service provider has been part of a larger family of managed care services for several years and over the last few months have started to rebrand and market under the common name CareWorks Managed Care Services. WellComp is now a division of the newly branded company.  As a result, you may see or hear references to either CareWorks or WellComp.
For instance, the PPO directory which you reach via the website or via a link that you may have saved to your favorites or bookmarked, now redirects you to a CareWorks URL.  Below is the message:

The website that you are trying to access has moved.
Please click the link below to be redirected to the new site:
IMPORTANT: The current URL will expire on April 15, 2018. Please replace any bookmark/favorite in your browser with the new URL.

Please be assured that the URL link is safe to use and simply updates the reference of WellComp in the address to CareWorks.
If you have additional questions, please let me know or contact Penny Gough with MCI at the numbers listed below.
Penny G. Gough
Managing Partner
MC Innovations LLC
(O) 804.775.0702
(C) 804.405.4016

Safety Officer Networking Meetings are BACK!!

Tuesday, August 29, 2017 View Comments Comments (0)
Are you looking for opportunities to increase your safety knowledge? Are you looking for resources to help you with your day-to-day safety responsibilities? Are you interested in networking with other safety personnel and sharing ideas and solutions to improve your workplace? LOOK NO FURTHER!!
Safety Officer Network Meetings are designed to assist you with improving your knowledge, skills, and abilities while connecting you to other safety personnel in and around your area. These meetings will include activities such as “What Would You Do?” scenarios that will help you to apply safety concepts in real life situations. They will also include:
  • General Safety News and Updates: VOSH/OSHA Update from a DOLI representative
  • Workers’ Compensation Claims Review for FY2017: Lessons from Losses
  • Safety, Training, and Consulting Resources
September 20, 2017, 9am - 12pm
Science Museum of Virginia
2500 West Broad Street
Richmond, VA 23220
September 27, 2017, 9am - 12pm
Tidewater Community College
Portsmouth Campus
120 Campus Drive
Portsmouth, VA 23701
October 12, 2017, 9am - 12pm
VA Tech - Graduate Life Center
155 Otey St. NW
Blacksburg, VA 24060

New Provider Gateway to Check on Bill Payments

Thursday, June 29, 2017 View Comments Comments (0)
Did you know you can now use our secure provider site to look up bill payment status?  Just click on the link below and follow the registration instructions.
We've also added the link to the Online Guide: Submitting Medical Bills & Reports for future reference.

NEW Training Opportunity - Workers' Compensation 101

Sunday, May 21, 2017 View Comments Comments (0)
 New to your role as workers' compensation coordinator?  Just need a refresher?  Workers' Compensation Services is excited to launch semi-annual workers' compensation training focused on the nuts and bolts of handling your claims at the agency level!
On July 18 and July 20, 2017 from 9:00AM to noon, we will provide Workers' Compensation 101 via live GoToTraining. If you are local to Richmond or want to attend in person, approximately 30 seats will be available to attend in our training room here on the 6th floor of the Monroe Building in downtown Richmond.
This training is geared toward those agency representatives who have fewer than 2 years of WC  experience, report a low volume of claims annually or simply feel like refreshing their knowledge of the workers' compensation basics.
In these training sessions you'll learn:
  • Tips for entering a new accident report
  • The importance of timely claim filing
  • Your role in investigating claims
  • Forms and information needed after filing a new claim
  • Tips for working with the MCI benefit coordinator
  • Coordination of VSDP and workers' compensation
  • Available technology resources
Registration is now available in the new COV Learning Center.  If you are unable to register through the link listed, contact your agency's Learning Center administrator.  For more information about the course, contact Pam Goetz at  The deadline to register for this class is July 14, 2017.
Click to Register: July 18 course | July 20 course

Read the May 2017 INNOVATOR newsletter from COVWC and MCI.

Monday, May 08, 2017 View Comments Comments (0)
Read the May 2017 INNOVATOR newsletter from COVWC and MCI.
In this issue:
  • Promotions
  • Increase Agency Workplace Safety
  • Employee Spotlight - Ian Clare
  • FY17 3rd Quarter Results
  • Who's Calling on the Telephone?
  • Quick Tips

New Injury Type Checklists Help to Complete an Investigation

Sunday, February 19, 2017 View Comments Comments (0)
[check*list (noun); plural (noun): checklists, a list of items required, things to be done, or points to be considered, used as a reminder
WCS/MCI is continuously evaluating ways to make our program work better for agencies and injured workers.  Making compensability decisions quicker and paying indemnity and medical bills as soon as possible is a key focus of the program.  The program has been successful in reducing these turnaround times, but there is always room for improvement.
To that end, WCS/MCI and the Agency Advisory Council thought that a variety of checklists aimed at arming you with the most common types of information the benefit coordinator will need in order to complete their investigation might be helpful.  Armed with this information, you may choose to start gathering and supplying the needed information as soon as you are made aware of the accident.  Knowing upfront, the kinds of information we will request, hopefully takes away some of the mystery surrounding the benefit coordinators' questions and investigation.
The checklist includes:
  • General Post Accident Checklist
  • Slip/Trip/Fall Checklist
  • Motor Vehicle Accident Checklist
  • Machinery/Equipment/Product Checklist
  • Chemical Exposure Checklist
  • Attacks/Assaults Checklist
  • Mold Checklist

Read the January 2017 INNOVATOR newsletter from COVWC and MCI.

Saturday, February 04, 2017 View Comments Comments (0)
 Read the January 2017 INNOVATOR newsletter from COVWC and MCI.
In this issue:
  • VLW Changes
  • Workplace Violence
  • Employee Spotlight
  • FY17 2nd Quarter Results
  • Holiday Highlights
  • Quick Tips

WCS Welcomes Joe Johnson, New Assistant Vice President/Claims Manager

Tuesday, November 01, 2016 View Comments Comments (0)
WCS is pleased to announce the addition of Joe Johnson to the MCI team serving our program. Joe is an employee of York Risk Services, MCI's claims service provider partner, and will assume the Assistant Vice President/Claims Manager position effective November 1, 2016.  Joe will manage all of MCI's claim teams responsible for the management of your agency's workers' compensation claims.
Joe is a graduate of Winston-Salem State University and has over 30 years of multi-line claim experience with over 20 years of Virginia workers' compensation experience.  He most recently served as Regional Supervisor at Erie Insurance Group in Richmond, Virginia. Joe also holds the designation of Workers' Compensation Law Specialist (WCLS) through the American Educational Institute, Inc.
Joe can be reached by phone at 804-775-0701 or by email at

Read the October 2016 INNOVATOR newsletter from COVWC and MCI

Thursday, October 27, 2016 View Comments Comments (0)
Read the October 2016 INNOVATOR newsletter from COVWC and MCI.
In this issue:
  • Network Verification
  • Accurate Wage Reimbursement
  • Voice of MCI
  • Safety in the Office
  • FY17 First Quarter Results
  • Mail Order Program
  • Tips for Teamwork