Commonwealth of Virginia Workers' Compensation Services
Sunday, August 28, 2016
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Workers' Compensation News

Stay on top of the news from the Commonwealth of Virginia Workers' Compensation Services program. Learn about program updates, new training opportunities and industry news.  You can also subscribe to news through our RSS news service.

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Read the August 2016 INNOVATOR newsletter from COVWC and MCI

Monday, August 08, 2016 View Comments Comments (0)
Read the August 2016 INNOVATOR newsletter from COVWC and MCI.
In this issue:
  • FY16 Key Program Successes
  • FY16 Key Metric Results
  • FY17 Program Focus
  • Slip, Trip or Fall injuries are the Most Costly

New Provider Search Tool

Thursday, August 04, 2016 View Comments Comments (0)
WellComp, MCI's medical bill adjudication partner, is pleased to announce the release of its new and improved provider search tool supported by VIIAD.  The VIIAD Compass search tool is an easy to use web-based PPO search tool directory and worksite poster tool that provides advanced search functionality, including:
  • Search provides by name, city, county, address, group name
  • Improved provider specialty and sub specialty search options
  • Improved mile radius search results
  • Provider results display in a list or map view
  • Create custom Worksite Posters / Panels
  • Text, email and print driving directions to injured workers
  • Smart Phone Technologies:  All of VIIAD's  web based tools are compatible with Apple and Android platforms.
You can reach this tool following the link below or by going to and clicking Services from the toolbar across the top of the page, then PPO Network and WellComp website.
Remember Client Services is available to assist in the creating and verification of a panel.  Please contact Client Services  by emailing or by calling 800.734.4460 for assistance.

Warning Regarding Workers’ Compensation Scam

Wednesday, July 06, 2016 View Comments Comments (0)
 The Virginia Workers’ Compensation Commission has been made aware of a telephone scam operating within the state of Kentucky that targets injured workers. Since Kentucky and Virginia share a state line, it is recommended that those involved in the workers’ compensation process, particularly those in southwest Virginia, remain vigilant.

Read the April 2016 INNOVATOR newsletter from COVWC and MCI

Thursday, April 07, 2016 View Comments Comments (0)
Read the new quarterly INNOVATOR newsletter from COVWC and MCI. In this issue:
  • Agency advisory council meeting again 4/7/16.
  • Registration for Regional Roadshows Now Open! Register Early!
  • Claim spend decreases when claims are reported immediately.

Workers' Compensation Services 2016 Roadshows

Friday, April 01, 2016 View Comments Comments (0)
Registration is now open for the Workers' Compensation Services 2016 Roadshows!  Please register in the Knowledge Center; you can search on keyword "Roadshow."  There are three sessions on each day - you may register for one, two, or all three.
The dates and locations are:
5/10/2016 - Virginia Western Community College -  Roanoke
6/1/2016 - Thomas Nelson Community College - Hampton
6/6/2016 - Science Museum of Virginia - Richmond
6/9/2016 - Woodrow Wilson Rehabilitation Center - Staunton
This informative regional session is designed to provide agency Workers' Compensation representatives with an overview of FY16 results and initiatives aimed at improving the customer experience with a significant portion of the day devoted to training sessions geared both toward the veteran and to the less experienced workers' compensation coordinators.
Breakfast and networking will begin at 8:15 AM.
Workers' Compensation 101 (9:00 AM - 11:30AM).  This training is geared toward those agency representatives who have fewer than 2 years of WC  experience, report a low volume of claims annually or simply feel like refreshing their knowledge of the workers' compensation basics.
Workers' Compensation Program Overview & Initiatives (11:45AM - 12:45PM - lunch is provided). Everyone should plan to attend this brief session providing you with an overview of key program results and the status on FY16 initiatives.
Advanced Workers' Compensation (1:00 PM - 4:00 PM).  This training session is geared toward those agency representatives who have 2 or more years of experience and have a good general understanding of the workers' compensation program.  Those attending the morning training session may wish to attend to build on the knowledge gained in the morning session.
We look forward to seeing you this spring!

Read the January 2016 INNOVATOR newsletter from COVWC and MCI

Thursday, January 21, 2016 View Comments Comments (0)
Read the new quarterly INNOVATOR newsletter from COVWC and MCI. In this issue:
  • Agency advisory council meetings 2/2/16 and 3/10/16
  • Pharmacy Benefit Management Programs help control medical spend
  • Move Over or Slow Down!

Read the October 2015 INNOVATOR newsletter from COVWC and MCI

Wednesday, January 06, 2016 View Comments Comments (0)
Read the new quarterly INNOVATOR newsletter from COVWC and MCI. In this issue:
  • Ways to Make Workers’ Compensation Easier for You
  • FY15 Results
  • Workers Compensation Cost Drivers

New! Improved! VLW Claim Reporting Portal - Implementation Timelines

Wednesday, December 30, 2015 View Comments Comments (0)
WCS and MCI are pleased to announce the launch of a new and improved VLW-Employer Accident Report Portal.  We worked closely with select agencies to learn what would enhance your claim reporting experience and believe you will find the new application and the enhancements an improvement over the existing VLW.
Some of the new features include:
  • Web-based access - no more need for software.  Can file claims through your mobile devices.
  • Real-time notifications if two or more users are reviewing or modifying an accident report at the same time.
  • Auto-save feature.
  • Named user will only see their assigned agencies in a drop-down list.
  • No longer necessary to complete a second submission to file the claim.
  • Comprehensive history section will show all EARs submitted by other users of the same agency.
  • Addition of questions regarding return to work and drug/alcohol screening.
Here are some helpful tools for your transition to the new application.
  1. One-page flyer explaining features of new and improved VLW York Employer Accident Report Portal. View here.
  2. York FROI Portal User Manual. View here.
  3. VLW - First Report of Injury Quick User Guide. View here.
  4. Recorded Training - While we think the application is easy to navigate and intuitive, we have recorded training for the application which can be found in the knowledge center. This will be released to your KC administrators to pull into your portals today.  Please search for the course under:  DHRM-WC-VLW York Employer Accident Report Portal
We are rolling out the application to agencies every two weeks by claim team,  starting the week of December 21, 2015.  Please be on the look-out for an email from Steve Palczynski with the subject: Welcome to the New Employer Accident Report  --  FROI.YORKRSG.COM.  It will include your user name, instructions on setting your password and the link for York's VLW Employer Accident Report Portal.  You will have until January 31, 2016 to transition to the new application.  As of February 1, 2016 you will no longer be able to report accidents through VLW at  If attempting to do so, you will be directed to the new application.
We are excited to offer you this improved accident reporting tool!  Please feel free to contact me with any questions.
Kristie McClaren
State Employee Workers' Compensation Services

New Agency Advisory Council Requests Your Participation

Friday, October 30, 2015 View Comments Comments (0)
MCI we will be establishing an agency advisory council aimed at gaining a clearer understanding of ways to improve and enhance program services.  This council will not only help us improve our existing services, but also help to identify new services to meet emerging needs. We anticipate hosting two sessions with various agency representatives between now and June 30, 2016.  If you have interest in participating now or in the future, please feel free to contact Penny Gough at 804.775.0702 or  Our goal is to have representation of an agency under each Cabinet Secretary.

New Customer Liaison Announced

Friday, October 30, 2015 View Comments Comments (0)
We are also pleased to announce that Penny Gough, Program Director, will take on the more formal role of customer liaison in working with you on the resolution of any customer issues. Penny will report directly to Workers' Compensation Services on issues, trends and resolution.  Please feel free to contact her at: or 804-775-0702.