Commonwealth of Virginia Workers' Compensation Services
Tuesday, July 23, 2019
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Panel of Physicians

Thursday, March 05, 2015 View Comments Comments (0)
We have recently heard from several agencies who have had difficulty forming panels of physicians from the program's PPO network.  Because of this, we wanted to share some information about how the network is verified and also to pass along a reminder of a helpful service that is available to you.
First, the network is validated annually (the practice is still in business, still accepting workers' compensation patients and still willing/eligible to be in the network).  It is important to remember that providers close or change their willingness to accept certain kinds of patients throughout the year and because of this, we wanted to remind you that you can contact the network's Client Services directly and they will provide you with a valid panel of physicians in your geographic area, already vetted to confirm that they are still practicing and able to accept a new workers' compensation patient.  This is the most efficient way to get help constructing a valid panel from the PPO network.  The WCS Return-to-Work Unit, the Benefit Coordinators and the Medical Consultants have been helpful to many of you in the past, but only has access to the same information you have on the network.  Client Services stands ready to give you the most up-to-date and reliable information available.
Contact Client Services in one of two ways.  They are staffed Monday through Friday from 8:00 a.m. to 5:00 p.m. CST:
Call them at 800.734.4460 or
As a helpful reminder, if you have an employee who needs urgent treatment, please send them to the nearest emergency room or urgent care center to receive the urgent care they need.  Make sure that they check back in with you after the urgent care and offer them the panel of physicians at that time.  There is no need to make them wait for a panel if urgent care is needed, but be sure your employee understands that they must select a panel physician for continuing care afterwards.


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