Commonwealth of Virginia Workers' Compensation Services
Tuesday, July 23, 2019
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The Importance of Proper Case

Tuesday, August 21, 2018 View Comments Comments (0)
When submitting claims via VLW York Employer Accident Report Portal, the text case that you use has a downstream impact.  First keep in mind that the text you enter is ingested into York's Claim System, just as it is entered into VLW.  Entering the injured worker's name in all uppercase text or all lowercase text impacts the quality and efficiency of letters that are produced from within the claim system.  If entered in all CAPS the inside address and salutation of an MCI letter would read:
P.O. BOX 1140
Dear Ms. GOUGH
If entered in all lowercase letters:
penny gough
p.o. box 1140
richmond, va  23218
Dear Ms. gough
In order to issue accurate and professional letters, the benefit coordinator would need to manually correct each communication issued from the claim system, impacting efficiency, or would need to correct the text now residing in the claim system.   While correcting the text in the claim system is easy enough, each change prompts an electronic data interchange (EDI) filing with the Virginia Workers' Compensation Commission.  Each of those has an associated cost.
For these reasons, we ask that you enter data into VLW, using proper case text (first-letter uppercase and the rest lowercased).


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