Commonwealth of Virginia Workers' Compensation Services
Sunday, November 18, 2018
Total Program Management

Achievements

The Program has proven successful in a number of measures in fiscal year 2018:
 
Subrogation Recoveries - Subrogation recoveries totaled just under $1,300,000.
 
Direct Deposit - Enrollment for direct deposit improved to 55% or 221 injured workers.
 
Customer Satisfaction Survey - Again this year we posted strong performance, with 94% of those responding rating MCI as 6 or better on a 10 point scale.
 
Return-to-work Rate - This marks ninth consecutive years with RTW rates of either 98 or 99 percent. In FY17 99% of those released to work actually returned to work.
 
Cost Avoidance - Cost avoidance for FY18 totaled $9,436,681 compared to $3,179,117 in FY17.  The program has achieved cost avoidance over actuarial projections in this model from FY09 through FY17 totaling $35,404,202.
 
Disability Duration - In FY18 we reduced average disability duration to 33.66 days, a reduction of 10.06 days or 23%.